Shipping policy

We aim to provide a seamless, transparent shipping experience for all our customers. Below you’ll find all the details regarding processing times, delivery options, costs, and tracking.

Order Processing Times

All orders are processed within 2–3 business days after placement. Orders received after 5:00 PM EST will be processed the following business day. Please note that weekends and U.S. public holidays are not included in processing times.

Shipping Regions

Currently, we only ship within the United States. We do not offer international shipping at this time. P.O. boxes are accepted for delivery.

Shipping Costs & Options

We offer the following shipping options for U.S. orders:

Shipping costs are calculated at checkout. Please note that all prices include shipping fees there are no hidden costs, import duties, or taxes within the U.S.

Local Pickup

We currently do not offer local pickup or in-store pickup options. All orders will be shipped to the address provided during checkout.

Returns, Changes, and Cancellations

If you wish to modify or cancel your order, please contact us within 24 hours of placing your order. For returns or exchanges, please refer to our Refund Policy page for detailed instructions. Damaged or lost items will be handled promptly please reach out to our customer support for assistance.

Potential Service Interruptions

Delivery times may be affected by factors outside our control, including weather, carrier delays, or high-demand periods. We strive to communicate any delays and appreciate your patience in such cases.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. This allows you to monitor your package until it reaches your doorstep. For any questions regarding lost or delayed packages, please contact our support team at info@rosgracielle.com.

We strive to make your Rosgracielle experience as luxurious and seamless as our soaps from checkout to your doorstep.